Shipping Policy

We aim to deliver your orders safely and efficiently.

1. Order Processing

• Orders are processed within 1–3 business days
• Orders placed on weekends or holidays will be processed on the next working day

2. Shipping Time

• Metro cities: 3–7 business days
• Other locations: 5–12 business days

Delivery timelines may vary due to external factors.

3. Shipping Charges

• Shipping charges (if applicable) will be displayed at checkout
• Free shipping may be offered during promotions

4. Order Tracking

Once your order is shipped, you will receive a tracking link via email/SMS.

5. Delays

We are not responsible for delays caused by:

• Courier partners
• Natural disruptions or unforeseen circumstances

6. Damaged Shipments

If you receive a damaged package:

• Do not accept the delivery if visibly damaged, or
• Record an unboxing video and contact us within 48 hours

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For shipping-related queries, contact us at hello@thehouseofsneh@com.